Cancellation and Refund Policy

CONSUMER RIGHTS - WITHDRAWAL - CANCELLATION TERMS OF RETURN


GENERAL:

  1. through the website you are using, if you ordered electronically, you agree to the offered preliminary information you consent form and distance selling contract.
  2. Buyers buy their product sales and delivery with respect to No. 6502 Law on Consumer Protection and Distance Contracts Directive (OG: 11.27.2014 / 29 188) is subject to other laws with provisions.
  3. Product delivery costs shipping fees will be paid by the buyers.
  4. each product purchased, to exceed the legal 30-day registration period and the person with the address of the recipient's Show / or delivered to the organization. If the product is not delivered within this period, the Purchaser may terminate the contract.
  5. product purchased, and if appropriate to the qualifications specified in order to guarantee complete and document must be submitted with the document, such as operating instructions.
  6. If the impossible of sales of the product purchased, please learn from this case that the buyer is obliged to inform in writing within 3 days of this situation. within 14 days of the total amount it has to be returned to the Buyer.

IF PAID THE PRICE OF PRODUCTS PURCHASED not:

  1. If the buyer fails to pay the purchase price that the product or to cancel the bank records, the seller's obligation to deliver the product ends.

UNAUTHORIZED USE OF CREDIT CARD MADE WITH SHOPPING:

  1. After the product is delivered, if the recipient of the payment made by credit card are determined to be used as unfair by unauthorized persons and products sold costs by the relevant bank or financial institution if the vendor is not paid, the Purchaser, contract product is to be the seller's expense shipping in 3 days obliged to refund the seller.

PRODUCT DELIVERY TIME IS NOT be in unforeseen REASONS:

  1. If the seller can not predict the force majeure occurred and the product can not be delivered in time, the situation is reported to the receiver. The buyer's cancellation of the order, until the replacement of the product with similar or eliminate barriers to shield may request a postponement of the delivery. If you cancel Buyer's order; have paid with cash, this fee is paid to him in cash within 14 days from the cancellation. If the recipient is made with payment by credit card and if you cancel, the cancellation fee from the bank will still be returned to the product within 14 days, but the buyer's bank account transfer is possible in 2-3 weeks.

PRODUCT LIABILITY OF BUYER TO CONTROL:

  1. Buyer, contracted goods / services will examine before taking delivery; dents, cracks, etc. packaging torn. damaged and defective goods / services company will take delivery of the cargo. Delivery taken of goods / services is undamaged and that the firm will be accepted. BUYER after the delivery of goods / services must be protected carefully. If used the right of withdrawal for goods / services should not be used. Invoices must be returned with the product.

RIGHT OF WITHDRAWAL:

  1. RECEIVER; Buy the product itself or to show that the person at the address / organization from delivery date (14 in fourteen) days, the seller has no legal and criminal liability provided that the report through the following contact information and can use the right to withdraw any justification from the contracts to reject goods.

  1. NOTICE TO DO THE RIGHT TO CAYMAN SELLER CONTACT INFORMATION:

COMPANY

NAME / TITLE: SWAN ISTANBUL - Irem Affairs

ADDRESS: Tahsin Unal Mah. 8. Sk. No: 3/2 Central Karaman

EMAIL: I info@swanistanbul.co

TEL: 0555 887 34 70

FAX:


RIGHT OF WITHDRAWAL DURATION of:

  1. If the recipient is a service where you buy, this 14-day period starts from the date of signing the contract. The right of withdrawal before the end of the period, consumer services, with the approval of the execution of the right of withdrawal begin service contracts available.
  2. Costs arising from the use of the right of withdrawal DEALER 'belongs.
  3. In order to use the right of withdrawal of 14 (fourteen) SELLER 'or registered mail during the day time, fax or be notified in writing via email and the product is held in this contract "Withdrawal Rights Unavailable Products" provisions are required to be used in the frame.

USE OF THE RIGHT OF WITHDRAWAL:

  1. 3. person or Purchaser or the invoice for the products delivered, (Returned to the desired product bill of enterprise is, be sent with return receipt, which was held in extradition while institutions are required. The extradition order issued on behalf of Bill institutions REFUND will not be completed if the INVOICE cut.)
  2. Return form, the box of items to be returned, packaging, should be delivered complete and undamaged with standard accessories, if any.

RETURN TERMS:

  1. SELLER total amount of debt in documents and put under the receiver later than 10 days from the day he reaches the breach notification Purchaser is obliged to return and get a refund or to property within 20 days.
  2. RECEIVER If to a reduction if so the value of the property resulting from a flaw or defect rate of return impossible RECEIVER SATICI's is liable to compensate for the losses. However, due to the use of goods or products in accordance with the procedure of withdrawal it is not responsible for the BUYER the right time with changes and deterioration.
  3. The amount of benefit reductions in the campaign if they are below the limit amount of campaign organized by the SELLER due to the use of the right of withdrawal is canceled.

RIGHT OF WITHDRAWAL too USED PRODUCTS:

  1. buyer's request or clearly prepared in accordance with individual needs and not suitable to be returned, underwear sub-components, swimwear and bikini bottoms, cosmetics, disposable products, rapid deterioration of danger or that expired the possibility that goods are delivered to the buyer extradition of then, if unpacked by the Purchaser to be unsuitable in terms of health and hygiene products, after delivery mixed with other products and the nature of which can not be parsed need products, other than those provided under the subscription agreement, lasting goods on publications such as newspapers and magazines, perform instant electronic media the services or consumers to instantly delivered intangible goods, audio or video recordings, books, digital content, software programs, data record and data storage devices, computer consumables, returned to Regulation need if opened by the Purchaser of the package is not possible. In addition, the right of withdrawal before the end of the period, the use of the right of withdrawal for consumer services began to be carried out with the approval of the Regulation is unlikely to need.
  2. Cosmetics and personal care products, underwear products, swimsuits, bikinis, books, copied and software programs, DVD, VCD, stationery supplies and CDs and cassettes (toner, cartridges, ribbons, etc.) Unopened packaging to be returned, untested, intact and it must be used.

LEGAL STATUS AND RESULTS OF DEFAULT

  1. Purchaser, in case he did with the payment process by credit card if the fall in default, the cardholder will pay interest on the frame between the credit card contract with the bank and assumed it would be responsible to the bank, and warrants. In this case, the bank may apply to the relevant legal way; power of attorney fees and costs that would arise from the buyer can demand and in any case if the buyer defaulted on the debt falls due, the Purchaser agrees to pay the seller the damages and losses suffered due to delayed execution of the debt.

PAYMENT AND DELIVERY

  1. Bank Transfer, or EFT (Electronic Funds Transfer), making TR48 0003 2000 0000 0082 0859 86 Teba our bank account (TL) can do any of these.
  2. with your credit card through our website, you can enjoy all kinds of online single payment from your credit card or online payment capabilities. Your order will be held at the end of your online payments amount to your credit card withdrawals.